Delivery & Assembly

White-Glove Delivery

Our white-glove delivery service includes delivering, removing of packing materials, placing and setting up your merchandise in the room of your choice but does not include removal and disposal of your current furniture.

Delivery Charges:
$70 per location per trip (For Furniture Items)
$10 per location per trip (For Complements Items)
Self-collection with prior appointment - FREE
Consolidation of multiple orders for a single trip delivery is welcomed.

Whilst there are other retailers who factor in the delivery charges in their product prices, we prefer to charge the service separately so that you only pay one delivery charge per location per trip when you have multiple items in a single order.

Delivery Lead Time:
Ex-Stocks – 3 to 10 Working Days
Pre-Orders / Indent Orders – 8 to 10 Weeks or Otherwise Advised

Delivery Schedule:
We deliver island wide from Monday to Saturday.
Monday to Friday - 10 am to 1 pm / 2 pm to 6 pm
Saturday – 10 am to 1 pm

Delivery

1. Upon confirming the order, the customer's preferred delivery slot, subject to availability, is reserved. For subsequent rescheduling of delivery date, customer MUST contact us at least 2 working days in advance otherwise a rescheduling fee ($30) will apply. Rescheduling of delivery is subject to availability.
   
   
2. Our delivery service is based on the understanding that reasonable access is available. The customer is wholly responsible for ensuring that the purchased items can fit in the room or location of choice and can be delivered through all internal and external points, lift access and all doorway measurements. External access from the loading bay or carpark to the delivery area must be clear and accessible without blockage while the internal area where the furniture will be placed must also be clear and accessible for the placement of the furniture. In the event that accessibility causes a delivery to be unsuccessful, no refunds will be allowed, and delivery fee still applies. Black & Walnut reserves the right to reject the provision of this service if it is deemed that it might risk the safety of our delivery team or the integrity of the items.
   
   
3. For non-lift accessible level and manual delivery up/down internal staircase, additional stair-carry surcharges, which will be quoted separately, apply. Customer must inform us in advance of the stairsteps required to navigate to the furniture placement area for the surcharge to be quoted accordingly.
   
   
4. For buildings with restricted entry, customer is required to liaise with the building management prior to delivery, and place any deposit to them for moving goods into the premise (if necessary), so as to avoid refusal of entry by building management.
   
   
5. Customer is responsible in ensuring the accuracy of delivery information (name, contact number, delivery address etc.) provided. In the event that the delivery is not successful due to any of the above, an additional S$60 will be levied for each subsequent re-delivery attempt.
   
   
6. For ex-stocks, Black & Walnut will make all reasonable endeavours to deliver and/or assemble the ordered items on the pre-arranged delivery date. As inclement weather conditions and unexpected road incidents will impede the dispatch progress, there may be occasional delays in deliveries. When such events occur, our delivery team will attempt to contact the customer in advance to notify of the potential delay and/or reschedule another delivery appointment. Late or non-delivery due to such causes beyond our control shall not render the contract repudiated and Black & Walnut shall not be liable for any losses or damages, whether directly or indirectly, arising out of delay in delivery or non-delivery howsoever caused.
   
   
7. For pre-orders and indent orders, shipment and delivery schedules are advised based on best information available at the time of order. Black & Walnut shall not be held liable for delays in shipping due to causes beyond our control or the control of our suppliers, which make it impossible or commercially unreasonable to perform including so called “Acts of God” or “Force Majeure” events.

Acceptance

1. Customers must ensure that they or their appointed representatives are present at the delivery address provided on the agreed delivery date.
   
   
2. The furniture you purchase will be carefully inspected, duly wrapped and padded for protection and securely loaded on our delivery truck to ensure it arrives at your home in quality condition. When taking delivery of the order, the customer or authorised representative shall account for, and inspect the item(s) and the surroundings carefully before the delivery team leaves the premise.  Any discrepancies / defects / damages detected should be reported immediately to the delivery team and noted on the delivery order.  You can also email to customercare@blackandwalnut.com.sg with a short description of the issue and photos attached.  We will reply to you in 3 working days.  In the event that an exchange for the defect piece cannot be done, Black & Walnut reserves the right to offer a refund or substitute.  All replacement of item(s) will depend on the availability of the item / next available shipment.  Black & Walnut shall not be liable for any consequences (whether direct or indirect) due to the delay in the delivery of the replacement item and no such delay shall entitle the customer to treat the agreement as repudiated.  If you do not wish to inspect the items upon delivery, it is deemed that the order is accepted by you in good order and condition. Once a delivery order is acknowledged without any qualifications, it shall be deemed that the order has been fulfilled., and we will not accept any discrepancies / defects / damages reported after the delivery.

Disposal

We provide disposal service, which will be quoted separately, for like-for-like items only (e.g. we provide disposal service for your old sofa when you purchase a new sofa from Black & Walnut). We do not dispose fixed carpentry furniture.

Customer must ensure that the items to be disposed are:

• Not heavier than 60 kg individually
• Able to fit into lifts, or can be dismantled easily
• Free from termites, bed bugs etc. or other pests

Upon collection, if the items to be disposed are found to be in deviation from any of the above conditions, we reserve the right to cancel this service, and refund the disposal fee within 14 days.

If you have any questions relating to delivery and assembly, please contact us at 6781 3202 (Weekdays 9 am to 6 pm) or drop us a line at customercare@blackandwalnut.com.sg.