Purchase & Payment
All prices are stated in Singapore Dollar and are GST-inclusive.
All orders are subject to acceptance by Black & Walnut. Black & Walnut reserves the right to reject any order for whatsoever reasons without liability or compensation to the customer. In the event that Black & Walnut cancels an order after it has been fully paid for, a full refund will be made to the customer.
When you place an order with us online, you will receive an email from us to confirm the receipt of your order. Our team will be in touch with you via email or phone by the next business day to schedule a delivery/self-collection at your convenience, subject to availability of our delivery slots.
While we make every attempt to keep all listed products in stock, occasionally we are sold out of a certain item. If we are out-of-stock on an item you have ordered, we will contact you as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it fuss-free. Should you decide to proceed with the order for the sold-out item, re-stocking will take an estimated lead time of 8 to 10 weeks. We will update you periodically on the status of the shipment. Should you wish to cancel the order, we will process the refund immediately upon your notification. If you had paid using credit card option, the refund may take up to 10 days to be credited to your bank account, depending on your credit card issuing bank's policies.
- Prices and product specifications are subject to change without prior notice. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, even after you have placed an order. If there are any discrepancies, we may, at our discretion, contact you for instructions before dispatching the order or reject your order and notify you of such rejection. If your credit card has already been charged for the purchase and your sales order is cancelled, we will issue a credit to your credit card account in the amount of the charge.
- We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors. However, the actual product colors may vary slightly from image colors displayed due to various lighting conditions and/or different computer calibrations. Such variations shall not constitute as misrepresentations by Black & Walnut.
- We offer a 30-Day price protection on all our REGULAR-PRICED products.
- If the regular-priced item you purchased undergoes a price reduction within 30 days of having placed the order, you can request to exercise your Price-Protection rights and we will accord you a price adjustment via credit voucher.
- Price protection rights may only be exercised once per item.
- The 30-Day Price Protection Policy is strictly NOT applicable to the following:
- Item has already been delivered before price drop
- Item discounted due to clearance, flaw or last piece
- Item discounted due to storewide sale
- Item discounted due to limited time promotion
All price protection rights requests MUST be emailed to firstname.lastname@example.org.
- We offer a wide range of flexible payment options in-store – cash, cheque, Visa, MasterCard, American Express, Internet bank transfer and PayNow.
Currently, we only accept Visa, MasterCard and American Express debit or credit cards for purchases made via our official website. For Internet bank transfer and PayNow, please email us at email@example.com to arrange the purchase separately.
Black & Walnut is a brand under the registered company D'GALLERIA PTE LTD. Accordingly, our corporate bank account is opened under this business name. You may see "D'GALLERIA" as the merchant name appearing on your credit card statement for the payment you made to us.
If you have any questions, please contact us at 6781 3202 (Weekdays 9 am to 6 pm) or drop us a line at firstname.lastname@example.org and we will be happy to assist.